SHIPMENTS AND RETURNS

Your order for LED LIGHTING will be dispatched within 1-2 business days.

METAL WALL ART will be dispatched in 1-3 business day and delivered in 3-5 days.

All lamps from WOODEN COLLECTION are handmade to order. We do our best to

make itready for you as soon as possible. It usually takes 5-7 days.

In busy periods production can take 7-12 days.

Please get in touch to check delivery time before placing the order. 

All parcels are shipped via DPD or DHL and we will provide you tracking number.

You should expect to receive it one or two days after dispatch.

If you prefer next day delivery please contact us before placing the order.

In the very unlikely event that your item is lost or damaged during post

then we are responsible and will issue either a full refund or replacement.

RETURNS & REFUNDS POLICY 

Thanks for shopping at www.oiablue.co.uk.

If you are not entirely satisfied with your purchase, we’re here to help.

Return

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:  

- unused in the same condition that you received it.

- must be in the original package.

- needs to have receipt or proof of purchase.

- must be in 100% resalable condition

Refund

Once we receive your item, we will inspect it up to 5 working days. 

We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund or exchange.

PLEASE NOTE:  You will be responsible for paying for your own shipping costs for returning

your item.  Shipping costs are non refundable.

Contact us 

If you have any questions on how to return your item to us, contact us at:  office@oiablue.co.uk